The use accepts these terms automatically, when the
user creates his user account and whenever he uses it or recharges
If you don't agree to these terms described in this document then you
cannot create a user account or use and existing user account.
1.1. Personal Information
The user confirms that the personal data given by him in the
registration form are correct and only for his use.
The user agrees that case his personal data is changed that he'll
contact COCINFAR's Technical Support immediately, using the ways available
in he's profile so that the changed data is correct.
1.2. Credit Card Information
The user confirms that the credit
card information is correct and is owned by him.
COCINFAR will authorize all purchases manually to minimize the
possibility of errors and prevent frauds.
Suspicious information may be sent to the competent authorities.
COCINFAR reserves the right to refuse any registration
request for any reason that it finds relevant.
The user accounts can be closed or suspended by COCINFAR with a mere
pre-warning of 48 hours and without any obligation to refund the user.
Registrations are processed within 24h, although they can take as long as
1.4. Registration Canceling
The user can cancel his registration answering to the
confirmation e-mail that he'll receive in a few minutes prior to the
registration process. In his response he has to include his user account and
explicitly specify his will to cancel his account.
If your e-mail is read before your registration is processed, you're
registration will be refused. If you're e-mail is read after the processing of
your registration, date and time of the canceling request will be verified. If
the date and time of the cancel request is prior to the date and time of
the user's registration processing, then your account shall be canceled
and the user refunded. In case you tried to cancel your user account after the
processing of your account, or you've used any credit in your account, then the
cancel request will be refused and there will be no refund.
2. User Account's User
The use confirms the use of its user account in accordance to
the Portuguese law.
2.2. Abusive Messages
The sending of abusive messages or messages with offensive
content is illegal.
This service is not anonymous and all actions performed by a user account
can be traced. COCINFAR will assist the competent authorities every time that
some illegality is detected in its service, when sending SMS messages.
2.3. System Abuse
Any attempt to abuse the system is expressly forbidden. Cause
service fault or in other user's accounts, use fake credit card information,
or gain of more credits than you're entitled to will result in a criminal
The user account is not transferable and the user is solely
responsible for any actions performed from his user account.
2.5 Immediate Close of User Account
Any abusive use of your user account will result
in the immediate closure of the user account, without any right to a
refund or compensation.
3. Storage of Information
3.1. Personal Information
The user's personal information is stored in accordance to
the Portuguese law (Data
Protection Act - Act 67/98 of 26 October) . COCINFAR can use
your personal information to contact the user, if it finds necessary to do so.
3.2. Information Stored in the User Account
All the information stored in the user account is the sole responsibility
of the user, including any implication of their storage.
3.3. Loss of Information
COCINFAR is not responsible for any loss of information of the user
account. The user is the only responsible entity for making backups of all his
information that he considers to be important in case they cannot be recovered.
3.4. Information Storage
COCINFAR reserves the right to retain the user's data up to 10 years,
after their last login.
4. Credits Recharge
4.1. Credit Card Information
The user confirms that any credit card's information used is accurate
and is his own.
COCINFAR shall process every purchase manually to prevent the occurrence
of errors and frauds.
Suspicious information may be displayed to the competent authorities.
The user shall be notified by e-mail of the status of his account's
recharge, usually within 24 hours. This information will be in the form of
acceptance of refusal by the user.
5.1. Messages Expiration
The SMS messages acquired by the user are valid for a period
of 12 months. In case the user does not authenticate within 3 months, these
conditions do not apply (until he re-authenticates his account, if he ever does
so) and his user account, including all remaining credits, will be subject to
removal without a refund.
COCINFAR cannot guarantee coverage to deliver SMS messages. A
list of covered operators is available only as a guide. The user accepts that
COCINFAR offers no refund in case the network to which you are sending your
message is not covered, regardless it is present in the coverage list or not.
COCINFAR cannot guarantee the delivery of SMS messages. The
delivery confirmation is available only as a guide. Access to this information
is free and requires no request from the user. There will be not refund for
messages not delivered or for messages to which there's no delivery report.
The user confirms that he will not send messages whose content is illegal
through this system. The sending of messages to recipients that did not asked
for them (SPAM) or contain threats or abuses of any kind is illegal. COCINFAR
will assist the competent authorities any time it is detected any illegality in
the use or its SMS sending service.
5.5. Log Records
All the messages sent are recorded in a log. The user can view these logs
by accessing to the "Sent Messages" section, in its user profile. Messages can
be removed by the user, although they are actually only hidden but never
removed from the database.
6. Technical Support
6.1. Usage of Technical Support
The use can request assistance to the Technical Support through the link
Support in the top menu.
COCINFAR applies a zero tolerance policy in regard abusive messages from
any user account. If the Technical Supports receives an abusive or threatening
message (including swearing), the user account will be terminated immediatly
and without any refund or compensation.
6.2. Response Time
It is standard policy to reply to every assistance request within 24h
after it has entered the system. All these requests receive an automatic e-mail
message confirming it's entry in the system. In case the user does not receive
an automatic response via e-mail, then he should resubmit his assistance
request after 24h.
All communication between the user and the Technical Support is private
and confidential and cannot be shared to anyone else on any circumstance,
without the written authorization of COCINFAR's Technical Support.
7. Information Protection
COCINFAR respect the law
Data Protection Act - Act 67/98 of 26 October, and requires that the
user does the same. All the information given by the user has to be true and
correct and the user has to inform COCINFAR about any change or error in this
8.1. Use of the User's Personal Information
user's personal information to get in touch with him, if found necessary
The user will be notified of most of the changes made to COCINFAR's SMS
Service through the opening screen when the user authenticates. These
notifications are used to inform the user about new features and system events,
including maintenance. It's the user's responsibility to regularly check these
9.1. System Changes
The system, including all prices and coverage, can be altered at any time
without any prior notice.
9.2. System Availability
There will be periods of time when the user will not be able to access
COCINFAR's SMS Service, due to maintenance or any other reason. There will be
not refunds / compensations in any of these circumstances.
from COCINFAR, via e-mail, that his account has been terminated and the he's
Cancellation requests will be accepted only through the user's profile
and the user has to clearly explain his desire to have his account terminated
compensation of any king for any remaining credits in the user's account.